“I need joined-up thinking on Unified Communications.”

The Challenge:

Unified Communications is about much more than technology. It’s philosophy: a strategic approach to conducting business. The ‘unity’ it offers brings people together: employees, stakeholders and customers.

The benefits of Unified Communications can only be properly assessed by understanding your vision, your capabilities, and the impact change will have on your people and processes.

The Bluefish Approach:

We start the process by profiling your organisation to find out what you need: what are your key performance indicators? What do you want to achieve? How do you want to communicate not just in the short-term, but long into the future too?

So, we look at how you currently talk to customers and how you can improve your interactions with them. How you can increase your market reach, deepen your relationships, and engender loyalty.

We examine how your internal communications work right now: are you people able to collaborate when and where they need (and want) to, and how might technologies like Machine-to-Machine connectivity boost your efficiency and free up time so your employees can get closer to their customers.

And we look at how your departments, teams, sites and subsidiaries interact – do they have the right services to work seamlessly, or are their barriers that slow you down?

What We Deliver:

By profiling your business in a detailed and intelligent way we can understand where you are and how you can get to where you want to be. We can reveal the complexities and risks associated with change so that they can be avoided and overcome. Only then can we choose the right technologies to deploy. We can manage the deployment process too, ensuring you’ve got the right services with the right SLA’s, and each area of your business has appropriate levels of technology.

We deliver an analysis of the overall business landscape, the benefits and risks; produce a readiness assessment and clear recommendations for next steps.