The trend

Scissor effect

Traditional revenues are in decline. Competition is toughening. Customers place the bar higher and higher.

Telcos, in particular, are facing game-changing developments with the rise of cloud computing. They can no longer rely on the “traditional” sales of voice minutes. They are expected to offer content rather than bandwidth.

Products increasingly become bundled into service offerings. With revenues under extreme pressure, service providers need to invest in the future.

Bluefish has extensive experience in this sector and has worked with most of the major Telco operators delivering consulting and outsourcing solutions, including proposition development, managed services and cloud solutions.

Read ‘Current trends in the Telco sector’

Common challenges

Build strong customer relationships

‘We expect no more than a handful of Managed Services Providers by 2015.’Paul Osborne, Managing Director of O2 Unify

In a world buzzing with new content delivery opportunities, service providers see efficient customer service as the best way to gain and retain customers.

In this connected world, dissatisfied customers can now voice their discontent throughtout the internet. Frontline staff need the right tools and information at their fingertips to deliver quality customer experience.

Find technology that delivers

Service Providers are heavily reliant on increasingly complex technologies. Many of their key performance indicators such as first call resolution time, invoice accuracy and time to market, require flawless technology solutions.

The wrong technology choice can mean losing customers to the competition.

Solutions

Outsourcing

To gain an edge and secure future revenue streams and high value customer relationships, service providers need to maintain their focus on revenue generating activities.
See how we helped a service provider increase revenues

“There is no reason anyone would want a computer in their home.”Ken Olson, Chairman & Founder of Digital, 1977

The outsourcing of non-core or legacy operations is a tried and tested way to transfer operating complexities to experts who are best equipped to deal with them. This can not only make the costs predictable but also deliver increased performance.

Managed Services

When developing into new markets or activities, such as Managed Services, services providers will benefit from expert advice in building their business propositions.

A good knowledge of the market and of the competitors’ offering will be boosted by technological expertise and thought leadership.