As part of this relationship, Bluefish are running several customer-centric accounts, migrating large-scale, multi-national mobile and fixed-line telecoms solutions across from incumbent service providers to our client’s market-leading offerings.

Within these programmes, Bluefish are seeking the addition of several customer project/transformation managers to join our team on both a permanent and interim basis.

Working between Bluefish, client and end-customer sites, consultants must be able to manage and develop the relationship between the parties to the benefit of client and customer and will oversee the transition and migration of mobile/fixed-line services across multiple sites and countries. In order to undertake these challenging engagements, a thorough technical competence will be required within mobile and fixed-line telecoms however more important will be the ability to act as the liaison between client and customer and utilise cross-functional teams to deploy exemplary services.

Delivering industry-leading mobile and fixed-line telecoms solutions globally into many of the largest multi-national corporations, our client is seen as an innovative provider of business-enabling communications. A commitment to delivery is at the forefront of the organisation through sales into technical teams and becoming and building on already being the number one provider of choice for such FTSE 100 and Fortune 500 clients is a common objective across the business.

Working as transformation manager on one of these global accounts, consultants will be responsible for the smooth transition from current suppliers through to our client’s solutions and will involve intricate, global project management expertise.

Key responsibilities within these engagements will include:-

• Liaising with relevant Customer staff and ensure customer approval of local Transformation plans and Exit Gateway documents for agreed countries
• Taking responsibility for delivering the Local Transformation plan in agreed countries
• Coordinating with all relevant staff to ensure availability of necessary resources
• Maintaining and developing client relationship
• Undertaking service due diligence activities as required
• Assisting with the transitioning of Transformation delivery activities and responsibilities from the Transformation work stream into the BAU structure
• Participating in lessons learned reviews following completed country transformations and communicate best practice out of this to apply to future transformations
• Transferring best practice knowledge of Customer Transformation into other customer Programmes Teams, identifying repeatable and sustainable processes for future country transformations

Qualification criteria on these engagements will include:-

• Proven track record in mobile and fixed-line telecommunications from a service provider perspective
• Excellent experience in client and customer-facing project management engagements
• Service management experience
• Thorough understanding of mobile and fixed-line implementation and migration
• Excellent stakeholder management capabilities
• Excellent transformation management experience

If you are seeking an opportunity to join a market-leading professional services consultancy delivering through a global telecoms innovator into some of the world’s largest organisations on either a permanent or interim basis, contact Mike Bartlett on mike.bartlett@bluefishplc.com.

Working on a client site delivering PMO admin consultancy services to multiple project managers as part of a global programme, the PMO consultant will be required to provide team administration for the PMO team. The team will be responsible for the delivery all aspects of the customer-facing PMO, using the existing client governance model, processes and procedures.

The PMO service is expected to provide for the following established client PMO delivery functions:

• Governance: PMO governance, to provide support for project sponsors, decision makers, and stakeholders involved in client’s customer programmes and projects. Documenting governance decisions and tracking action items for future governance.
• Performance Management/Reporting: Performance management function, to provide project level status reporting and generate the program level status for executive reviews. The PMO will investigate specific performance issues and will communicate early warning signs of troubled projects. The PMO will enforce consistent performance reporting guidelines so that each project reports project performance consistently.
• Schedule Management: The schedule management function will assist by identifying project level milestones and where necessary, integrating them into an overall programme level plan for senior management. The PMO will also monitor schedule variances and recommend corrective action.
• Financial Management: Tracking actual spend and forecasting future costs. Reporting cost variances and adjusting programme forecasts based on change control.
• Risk, Issue and Scope Management: The PMO will support individual projects by identifying and evaluating risk, issues and change requests to a project using client processes and tools where applicable. The PMO will manage the specific reviews and document key decisions.
• Resource Management: Use the established client resource management model and tracking utilisation. The PMO will manage the data collection and reporting process.
• Quality Management: The PMO will provide quality management by providing expertise in quality control, quality assurance, coordinating quality inspections, and process improvements.
• Communications Management: The PMO will help to maintain and improve where possible, client’s communication standards for projects to follow. The PMO will also assist the client Project Managers in developing necessary communications to project stakeholders.

Key experience required for this service will include:-

• 3 years previous PMO administration/Junior PMO experience.
• Proven track record in working in large-scale IT/telecoms programmes.
• Exceptional organisation, admin and time-management abilities.
• Solid project management theory understanding.
• Ideally Prince2 qualified.
• Excellent stakeholder management capabilities coupled with the ability to push back against the client where necessary.

With an initial 3 months on this particular programme, should the consultant prove themselves to add the desired value to the PMO function, multiple extensions across several programmes will be available.

To learn more about this engagement, contact Mike Bartlett at mike.bartlett@bluefishplc.com.

NO AGENCIES PLEASE.

As part of our managed service delivering PMO services on behalf of the global telecoms provider, successful consultants will be responsible for the following:-

• Governance: PMO governance, to provide support for project sponsors, decision makers, and stakeholders involved in customer programmes and projects. Documenting governance decisions and tracking action items for future governance.
• Performance Management/Reporting: Performance management function, to provide project level status reporting and generate the program level status for executive reviews. The PMO will investigate specific performance issues and will communicate early warning signs of troubled projects. The PMO will enforce consistent performance reporting guidelines so that each project reports project performance consistently.
• Schedule Management: The schedule management function will assist by identifying project level milestones and where necessary, integrating them into an overall programme level plan for senior management. The PMO will also monitor schedule variances and recommend corrective action.
• Financial Management: Tracking actual spend and forecasting future costs. Reporting cost variances and adjusting programme forecasts based on change control.
• Risk, Issue and Scope Management: The PMO will support individual projects by identifying and evaluating risk, issues and change requests to a project using client processes and tools where applicable. The PMO will manage the specific reviews and document key decisions.
• Resource Management: Use the established client resource management model and tracking utilisation. The PMO will manage the data collection and reporting process.
• Quality Management: The PMO will provide quality management by providing expertise in quality control, quality assurance, coordinating quality inspections, and process improvements.
• Communications Management: The PMO will help to maintain and improve where possible, client’s communication standards for projects to follow. The PMO will also assist the client Project Managers in developing necessary communications to project stakeholders.

With an initial 6 months on offer, successful consultants would be exposed to our further pipeline of engagements and in order to retain strong consultants, we would always look to re-engage consultants who had delivered successful projects on our behalf. Therefore, we would expect to want to retain the PMO manager for 12 months upwards.

For more information on this engagement and how to join a rapidly-expanding Professional Services consultancy, send a word-formatted CV to Mike Bartlett at mike.bartlett@bluefishplc.com.

Working as a Bluefish Consultant on behalf of a global telecoms leader, consultants will be delivering project management services into dedicated clients across a range of sectors, focussing on transformation management working between client site in Reading, customer sites across the UK/Europe and home or Bluefish office.

Key areas of focus will include:-

• Maintaining overview of all transformation and migration work.
• Agreeing, designing and delivering service models to meet customer and contractual requirements.
• Engaging with client representatives to ensure customer service requirements are understood, agreed and met.
• Engaging with internal managers to gain agreement to the scope of services and ensure that Operation Level Agreements are implemented where appropriate.
• Leading Service Transformation delivery, coordinating all related resources and processes as well as maintaining client relationship to ensure countries are transformed according to plan.
• Acting as an escalation point into Programme Management.
• Taking responsibility for customer acceptance of Service Transformation delivery and signoffs.
• Working with responsible Local Operating Company representatives and delivering agreed country implementations and transformations.
• Engaging with customer and internal Project Manager to ensure that transformation delivery plan is aligned to the pre-requisite and dependent activities.
• Taking responsibility for the Transition / Transformation gateway by which responsibility for delivery moves between the work streams.
• Taking responsibility for the handover of transformation delivery activities and responsibilities from the Transformation team to the BAU structure.
• Initiating lessons learned reviews following completed country transformations and communicate best practice out of this to future transformations.

Transformation Reporting:-

• Responsible for Migration and Transformation Project Plans based on MS Project.
• Participate in customer delivery review meetings.
• Provide updates on progress of Country Implementation plans for agreed countries.
• Provide updates on progress of Service Centre engagement plans.
• Ensure communication of Transformation related risks to PMO.
• Responsible for ensuring transformation progress against plan and highlighted risks, and issues are reported appropriately.
• Responsible for Mobile Transformation Delivery input for Customer Highlight Reports.

Project Manage Country Transformation

• Maintain Country Implementation plans.
• Maintain Service Centre engagement plans.
• Organize Kickoff, regular update meetings.
• Maintain country and Transformation RAID Log.
• Report Status against Plan & Milestones with a focus on benefits.
• Report on any actions , risks or issues that might impact the Programme budget.
• Act as Escalation point (as required).

Successful consultants will have a proven track record in successful project delivery within telecoms and third-party customer environments.

Key requirements for successful consultants will include:-

• Proven track record in managing projects of £multi-million value.
• Strong background in telecoms project management.
• Consultancy/multiple client delivery experience.
• Excellent stakeholder management capabilities.
• Considerable infrastructure deployment project experience (VoIP, IPT, UC, Business Transformation, Network Migration/Deployment).

As a global professional services consultancy, Bluefish have an enviable track record in project and programme management leadership which we are keen to maintain, develop and bolster with the addition of excellent professionals. With multiple engagements on offer ranging from 4-12 months, both interim and permanent contracts are available.

For more details on the current engagements and how to join this rapidly-growing player, send a word-formatted CV to Mike Bartlett at mike.bartlett@bluefishplc.com.

Working as part of a team delivering mobile managed services and connectivity to a global blue chip across over 50 countries, Bluefish require a competent PMO Management Consultant to join the programmes and oversee the concurrent projects through to close in September.

With a multitude of projects being delivered concurrently, the successful consultant will work alongside the current PMO Manager for a minimum of a four-week handover to ensure all intellectual property is retained and utilised at the critical stages of project closure.

Working to deliver these projects successfully, the consultant will have an enviable track record in successful PMO management engagements previously, ideally in a consultative capacity with experience of working in both client and supplier-side telecoms arenas.

As part of becoming a Bluefish Associate Consultant, the ever-expanding pipeline of engagements we are currently working on will be visible to the successful consultant, and with our capabilities being expanded in this arena rapidly, the likelihood is that subsequent engagements for the consultant will be available post the initial four-month contract.

For more information on joining one of the fastest-growing players in the project management/outsourcing and consulting arenas, contact Mike Bartlett at mike.bartlett@bluefishplc.com.

Working as part of a global technology refresh programme, Bluefish require an additional Programme Manager to work client side, managing the change control and delivery of IP telephony, VoIP and Unified Communications projects into multiple locations across Spain alongside a leading telecoms service provider.

Working full-time alongside the client to transition them through the installation and management of new technological initiatives, the ideal candidate will have a proven track-record of delivering on both client and supplier-side, with the innate ability to understand customer requirements and align the chosen solution to suit.

Key experience required for the consultant will be:-

• Proven programme management within telecom service provider and enterprise clients
• Experience in project and programme-managing IPT, VoIP and UC deployments across multiple sites
• Solid client-facing, consultative experience within large-scale enterprise and service provider clients
• Bi-lingual English and Spanish speaking skills (any additional languages a bonus)

Joining a rapidly-expanding consultancy delivering UC solutions, Project/Programme management/rescue, outsourcing and network design, implementation and management, consultants will have visibility of a wide range of engagements across an ever-growing pool of clients across multiple industries globally.

If you are interested in this opportunity, please get in contact with Mike Bartlett as soon as possible at mike.bartlett@bluefishplc.com.

NO AGENCIES PLEASE.

Enjoying a sustained period of considerable growth in both pipelined business and revenue, Bluefish are in the market for additional technical consultants to join our team to assist with delivery into multiple clients across various industry sectors including telecommunications, financial services, automotive, FMCG and systems integrators.

As part of our technical delivery teams, our consultants’ engagements range from designing and implementing large-scale voice, data and communications networks globally to providing consultative and vendor-independent advice and support on network audits or roll-outs.

With excellent stakeholder management abilities, not only are our consultants seen to be technical experts within their specific fields, but valued business partners to our clients, providing cutting-edge thought leadership coupled with exemplary delivery capabilities.

With an enviable reputation and track record within the unified comms arena, Bluefish have a large portfolio of engagements for suitably-experienced consultants to assist with.

These engagements include:-

• Unified Communications Maturity Model Assessment consulting
• Unified Communications readiness assessment consulting
• Unified Communications design & deployment for leading service providers
• Microsoft Lync implementation and design (UK)

Bluefish possess a wealth of talent across a broad range of industries and arenas, however a proven track record in delivering consultative engagements within telecoms, service providers and financial services clients would be preferential for consultants undertaking this varied customer-centric role.

Key experience required will include:-

• CCVP/CCDP/CCIE/MCSE relevant qualification
• Strong, multi-vendor network design and delivery experience (ideally to include Cisco, Avaya, Microsoft Lync)
• Previous track record in consulting engagements
• Unified Communications design and delivery expertise
• Excellent stakeholder management skills

Bluefish are also opening regional hubs in Germany, Singapore and the US within the next 6 months. International engagements are available to our consultants across the board.

To be considered for these unique opportunities, please contact Mike Bartlett at mike.bartlett@bluefishplc.com.

NO AGENCIES PLEASE.

As part of one of our global programmes ran out of Madrid, we are seeking a mobile data migration and transformation manager to take ownership for the delivery of 3G data card solutions across 35 countries internationally.

Key responsibilities will include:-

• Maintaining overview of mobile data transformation and migration delivery
• Designing and delivering service model to meet customer and contractual requirements
• Ensuring customer service requirements are understood and met
• Leading service transformation delivery, coordinating processes and resources to ensure countries are transformed to plan
• Taking responsibility for customer acceptance of service transformation delivery and sign-off
• Delivering agreed country implementations and transformations
• Taking responsibility for handover of transformation delivery activities and responsibilities

Working on an initial 12 month engagement with considerable scope for further extensions, the successful consultant’s ideal experience will involve:-
• Excellent stakeholder management capabilities
• Proven track record in project and programme management within telecoms arenas
• Excellent experience within data migration and global transformation programmes
• Fluent in both Spanish and English (with French-speaking skills an additional bonus).

For more information on joining Bluefish on this unique opportunity, send a word-formatted CV to Mike Bartlett as soon as possible at mike.bartlett@bluefishplc.com.

NO AGENCIES PLEASE.

Bring Your Own Device is the phrase that has been coined to describe the practice of employees using their own mobile phone, laptop, tablet or other portable communication device for business purposes, rather than using a device issued to them by their employer. For the first time on a large scale, the choice of technology will be based on user preference rather than corporate IT policy. A concept that would, at one time, have been unthinkable, is now increasingly becoming part of corporate IT strategy, due in part to the continued consumerisation of IT, and partly as corporate IT policy makers start to realise that it’s not just the user that can benefit.

As people’s personal and professional lives become more coupled than ever before, the pressure grows from employees who want to use the same devices that they manage their personal affairs with, in the workplace. This provides a driver for consumerisation, which becomes greater still when combined with the fact that consumer devices are now more capable than standard issue business devices.

This is not a new phenomenon, as previously gaming devices were more powerful than business PCs, but new consumer devices are now portable and more suitable for servicing business needs as well as personal use. This pressure brings challenges for IT departments but there is also growing evidence of benefits to the employer. Whilst employers are perhaps most likely to dip their toe into BYOD by initially permitting employees to user their own smart phones for accessing email and other non-sensitive applications, the ultimate end point for BYOD is full virtualisation of the desktop, or desktop as a service (DaaS), enabling users to access a full suite of corporate desktop applications from any device, regardless of location.

Market Research and Predictions
So what do the market research experts and industry forecasters have to say about BYOD? In Gartner’s Gartner Top Predictions for 2011: IT’s Growing Transparency and Consumerization, they predicted that “by 2014, 90 percent of organisations will support corporate applications on personal devices”.

Forrester have a similar message, reporting that 59% of companies surveyed are already supporting the use of personal smart phones. Only 10% of respondents stated that their IT policy explicitly prohibits the use of personal devices. It’s feasible that this 10% consists largely of banks and other businesses that hold large amounts of highly secure and sensitive data, and this hints at some of the concerns and possible obstructions to implementing BYOD in certain environments. 16% of respondents to Forrester’s survey revealed that they support all personal devices, whilst 14% currently support only devices from a controlled list. 83% expected to support the iPhone in the next 12 months, while 77% expected to support smart phones run on Google’s Android mobile operating system.

Perhaps of greatest interest is Cisco’s research in this area. The Cisco 2011 Annual Security Report goes into some detail on BYOD and the increasing expectations of Generation Y employees when it comes to the use of personal devices in the corporate environment. Focussing on security, this report isn’t all positive with regard to BYOD but it makes interesting reading. The report suggests, with a hint of sarcasm, that “your “millennial” employees, the people you want to hire because of the fresh ideas and energy they can bring to your business, show up to their first day on the job toting their own phones, tablets and laptops, and expect to integrate them into their work life. They also expect others, namely IT staff and CIOs, to figure out how they can use their treasured devices, anywhere and anytime they want to, without putting the enterprise at risk”. The Cisco Connected World Technology Report goes further, profiling the “Anytime, anywhere young worker” and the “Connected college student”.

Cisco Connected World Technology Report profile of the “Anytime, anywhere young worker”:

• Prefers an unconventional work schedule, working anytime and anywhere.
• Believes he should be allowed to access social media and personal websites from company issued devices.
• Checks Facebook page at least once a day.
• Doesn’t believe he needs to be in the office on a regular basis.
• Believes that IT is ultimately responsible for security, not him.
• Will violate IT policies if it’s necessary to get the job done.
• Owns multiple devices, such as laptops, tablets and mobile phones.

Cisco Connected World Technology Report profile of the “Connected college student”:

• Would hesitate to work at a company that banned access to social media.
• Wants to choose devices to bring to work, even her personal laptop and gadgets.
• Doesn’t want to work in the office all the time – believes she’s more productive when she can work from anywhere, anytime.
• If forced to choose, would pick internet access over having a car.
• Not very concerned about protecting passwords.
• Checks Facebook page at least once a day.
• Allows other people, even strangers, to use her computers and devices.

Figure 1, taken from the Cisco report, illustrates the spectrum of options from fully office based working, to being able to access anything, on any device, from anywhere. The suggestion is that the modern day employee expects to be on the right hand side of this picture.

Figure 1: Source – Cisco 2011 Annual Security Report.

Existing Policies
BYOD isn’t just one to watch for the future. Policies have already been rolled out by big name businesses. Perhaps not surprisingly, as a company who include desktop virtualisation in their product portfolio, Citrix have been keen to embrace BYOD. Their approach has been to follow a few key steps. Staff wishing to participate, apply to their line manager requesting membership to the BYOD programme. Employees accepted onto the programme are then given $2100 to buy a device. Citrix provide the antivirus software but the employee is required to install it. The employee must also buy a service contract. Whilst Citrix will provide application support, they will not support the device. Employees must connect through Citrix’s SSL VPN Secure Access Gateway.

Adopting BYOD
It’s not just organisations with expertise in the relevant technologies that are looking to get involved. One of Bluefish’s clients is in the early stages of embarking on a BYOD programme. Smiths Group, a UK headquartered FTSE 100 client for whom Bluefish has conducted consultancy engagements, has a positive view on BYOD but they’re taking a measured approach.

Bob Silvester, VP for Service Management and Integration at Smiths states, “We are very much in favour within Smiths Business Information Services of adopting a BYOD culture across the group, but are not quite ready to go all the way for a number of reasons”. Silvester goes on to add that the main reason for not diving in at the deep end is that deployment of Mobile Device Management (MDM) is seen within Smiths as a necessary precursor. He adds, “Our expectation is that MDM will take away the need for resources required to set up new users as it is almost exclusively a self service approach to device start up, more importantly it will offer us a level of security at the centre that we would not otherwise have.”

This approach from Smiths proactively addresses two of the concern areas with BYOD, namely security and the requirement for resources with expertise on a wide range of devices. Smiths are already carrying out some internal trials, with approximately 75 employees trialling the use of personal iPads on corporate infrastructure. At this early stage the trial is primarily focussed on email, calendars and contacts but also includes some accessing of specific corporate applications.

Silvester sums up the Smiths Group approach by saying, “So our current thinking is to start small, implement MDM as a foundation in the centre, introduce policy to ensure a sensible set of rules and expectations are in place, then slowly open the gates for additional functions to participate as we gain increasing comfort from the maturity of the users and our ability to support them, whilst protecting company intellectual property in the process”.

Benefits of BYOD
Whilst it’s the employees, as end users, who are providing the momentum behind the BYOD wave, large corporate organisations would not be embarking on BYOD programmes without some evidence that they can also benefit. The benefits to the employee are that they will be able to manage work and personal affairs from one device, a device of their own choosing. They will also gain greater flexibility in where and when they work and in some cases will receive an allowance from their employer to buy a smart phone, tablet or laptop of their choice that they will be able to use in their own time, not just in the workplace. For the employer, the potential benefits include reduced costs, greater productivity through increased flexibility, and improved attraction and retention of personnel.

Reduced costs may be achieved in several ways, depending on what the company writes into it’s BYOD Policy. If a company introduces BYOD without offering employees an allowance to purchase a device, there is an obvious saving to be made on purchasing hardware. If businesses take a similar approach to Citrix, and require that the employee takes out their own maintenance contract, a further saving is achieved as the IT department will provide support at application level but not at device level. This, in turn, enables IT departments to focus more on strategy and proactive initiatives, rather than being swamped by trouble tickets that relate to hardware and OS problems.

Some of the other benefits are less easily quantified but will be attractive to the employer nonetheless. There is some evidence that BYOD increases staff productivity by enabling greater flexibility in where and when employees can work. A survey of 1100 mobile workers, conducted by iPass, found that “employees who use mobile devices for both work and personal issues put in 240 more hours per year than those who do not”. If these findings, albeit from a small survey population, are typical across a wider working population, this would equate to a significant kick back for employers in terms of additional effort from their workforce.

There is also a theory that the flexibility and ease of managing work and personal affairs together makes for happy staff, so a BYOD policy may also help to attract and retain high calibre personnel. It may seem fanciful to think that the existence of a BYOD policy could be a critical factor in an individual’s decision on whether to accept an offer of employment, but the Cisco findings on Generation Y professionals and college students certainly suggest that the flexibility that BYOD can offer is an important consideration for potential employees.

Concerns with BYOD
So what are the concerns with BYOD? One of the main concern areas is security, and this may well prevent certain types of business from being able to fully embrace BYOD. Organisations that hold sensitive customer data would quite possibly require a greater degree of convincing that BYOD wouldn’t compromise their high information security standards. The security concerns around BYOD aren’t necessarily an insurmountable hurdle but will create new challenges for IT and security experts to build robust solutions and maintain these solutions as new devices and operating systems come onto the consumer market. For the first time, corporate infrastructure will be accessed via devices that aren’t owned and ultimately controlled by the IT department.

There is also a concern in some quarters that supporting BYOD will mean increasing resource levels, or at least increasing training for existing resource, to support multiple devices and operating systems. A survey by Dimensional Research, commissioned by DELL KACE, supports this concern, with 59% of respondents indicating that their IT department has already taken on support of more operating systems due to employees bringing their own devices to work.

Some of the concerns around BYOD can be addressed by putting in place a comprehensive BYOD policy. For example, the Citrix approach that was overviewed earlier in the article would address the problem of increased resource and expertise requirements. The Citrix policy is that the IT department will provide support on applications, just as they would have done prior to BYOD, but not on the device or OS. The user is responsible for making appropriate arrangements to cover support of their hardware and OS. Similarly, the Smiths Group approach is to avoid increased requirements for device and OS expertise by making MDM one of the cornerstones of their BYOD policy, with the emphasis on self service when it comes to device management.

In summary, it seems fair to conclude that BYOD is already more than just a prediction for the future. It’s here, and it’s apparent that the concept of BYOD is attractive both to end users and their employers. Like all IT trends, only time will tell if BYOD becomes the norm in the corporate world or whether it will fall by the wayside due to challenges in implementing it, or a failure to realise the anticipated benefits.

Rob Norris,
Consultant,
Bluefish Communications Limited.

References
www.echannelline.com
www.mcpc.com
www.gartner.com
www.readwriteweb.com
www.forbes.com
www.sourcecentral.co.uk
www.itpro.co.uk
www.tuaw.com
www.amtelnet.com
www.smartertechnology.com
www.cio.com

Taking responsibility for the Contract Delivery team, Bluefish will deliver contract management services back to the client to maximise revenue streams and profitability within their biggest global accounts. As part of this team, successful candidates will optimise the commercial and operational performance of the client with regard to managing existing as well as negotiating new mobile service and technology contracts.

Working as part of a project and programme team delivering contract management and contract negotiation into global accounts, successful applicants will possess a proven track record in managing multiple large-scale (circa £100m +) telecoms and managed services contracts across multiple countries, suppliers and customers.

Key criteria will include:-

• End-end contract management experience
• End-end contract negotiation experience
• Strong professional procurement and legal experience
• Strong stakeholder management experience
• Excellent time management and deadline management capabilities
• Ability to take ownership of full end-end contract management from negotiation to sign-off through to successful delivery
• Strong contract analysis experience
• Change management experience and ability to stand as ambassador for continuous improvement
• Excellent relationship management experience to be applicable both with internal service delivery teams to external, pan-geographic client teams
• Ability to provide results-oriented solutions to meet business requirements
• Excellent communication skills and ability to converse successfully at all levels of management internal and external to the business
• Meticulous planning abilities
• Ability to thrive in a fast-paced, commercially-driven environment
• Ideally a proven track record in contract management and contact negotiation in large-scale mobile telecoms and outsourced or managed services
• Thorough understanding of IT/telecoms procurement and knowledge of commercial, service and contractual best practice in IT/Telecoms procurement

Delivering into the largest global accounts on behalf of a leading telecoms service provider, successful candidates can expect short-deadlines, a fast-paced working environment and multiple, £multi-million contracts which need to be delivered to meet strict business criteria.

If you have a proven track record in this arena with particular experience in telecoms and managed service contract delivery, send a word-formatted CV to Bluefish as soon as possible.