Utility Provider

“We are one of the UKs largest energy providers with interests across Europe and wanted to deploy a customer facing program to meet city and regulatory expectations”

THE BUSINESS PROBLEM

– Following the outsource of its IT and communications services, the organisation needed to step up its delivery of customer facing programs to meet city and regulatory expectations

OUR SOLUTION

– Bluefish delivered an initial customer service assessment
– This led to further delivery projects to improve the way services are delivered to customers

THE ENGAGEMENT

– Communications assessment leading to a program to deliver outsource communication services

 RESULTS

– Acceleration of customer facing projects to meet regulatory and customer service commitments
– Significant business revenues achieved through acceleration of delivery

VIEW OTHER CASE STUDIES

Every sector is experiencing rapid change and we’re having conversations with organisations determined to stay ahead of change, and ensure they have the right technologies, people and processes to thrive whatever happens.

OUR THINKING

Our team of expert consultants are passionate about sharing their thoughts and opinions on current developments within the market. Get inside our heads and join the debate.

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