General Insurance Provider

“Our business has grown through acquisition, acquiring a disparate set of IT and communications systems that simply do not integrate. Moving forward we need to be customer focused rather than be process focused to meet the needs of a new breed of customers and market demand.”

THE BUSINESS PROBLEM

– Customers demand better and modern levels of service
– A move to NPS, EPS and simplification
– An existing legacy IT infrastructure

OUR SOLUTION

– A corporate and IT strategy for the business for the next three years
– A programme against which Vodafone is selling a €75m infrastructure deal

THE ENGAGEMENT

– Three stage consulting approach
– Sponsors: the directors of customer service and shared services
– Interviews, best practice and recommendations

RESULTS

– €100k consulting engagement
– €75m Vodafone infrastructure sale
– New relationships with seven C-level owners
– A sales and relationship plan

VIEW OTHER CASE STUDIES

Every sector is experiencing rapid change and we’re having conversations with organisations determined to stay ahead of change, and ensure they have the right technologies, people and processes to thrive whatever happens.

OUR THINKING

Our team of expert consultants are passionate about sharing their thoughts and opinions on current developments within the market. Get inside our heads and join the debate.

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