THE BUSINESS PROBLEM
– The client was changing its customer facing operations and driving to a true NPS measure.
– The organisation wanted to integrate the way their customers interacted with the bank across a range of methods
– A long term strategic change programme of the organisation’s UK retail banking branch network
– Consulting on the use of UC&C to inform future branch communication strategy
– Bluefish worked closely with branch personnel & key stakeholders defining a future branch strategy
– Documented requirements across IPT, collaboration, video & information management services
– Bluefish provided industry vertical relevant thought leadership & innovative recommendations regarding moving the banks’ 1400+ UK retail banking units to the next level of communication & collaboration
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