Banking

“As a major global financial services organisation providing personal banking, credit cards, corporate banking and wealth & investment management, we wanted to change our customer facing operations to drive to a true NPS measure.”

THE BUSINESS PROBLEM

– The client was changing its customer facing operations and driving to a true NPS measure.
– The organisation wanted to integrate the way their customers interacted with the bank across a range of methods

OUR SOLUTION

– A long term strategic change programme of the organisation’s UK retail banking branch network
– Consulting on the use of UC&C to inform future branch communication strategy

THE ENGAGEMENT

– Bluefish worked closely with branch personnel & key stakeholders defining a future branch strategy
– Documented requirements across IPT, collaboration, video & information management services

 RESULTS

– Bluefish provided industry vertical relevant thought leadership & innovative recommendations regarding moving the banks’ 1400+ UK retail banking units to the next level of communication & collaboration

VIEW OTHER CASE STUDIES

Every sector is experiencing rapid change and we’re having conversations with organisations determined to stay ahead of change, and ensure they have the right technologies, people and processes to thrive whatever happens.

OUR THINKING

Our team of expert consultants are passionate about sharing their thoughts and opinions on current developments within the market. Get inside our heads and join the debate.

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