UK businesses have been operating in a persistently challenging macroeconomic environment since the onset of the global financial crisis in 2007.
Bluefish’s new Whitepaper looks at how organisations can use communication enabled processes to drive customer service as a differentiator, while simplifying organisations Contact Centre estate.
Times are changing for the fast growing, well-educated, high-tech savvy global middle-class.
Information technology combined with new agreements between the individual and the organisation is creating a more flexible, more mobile, more productive work universe, free from time, space, people and tool constraints.
Every tech-centered solution should start with an assessment of the technological and cultural maturity of the organisation. An inventory of existing Unified Communications systems, applications and needs is indispensable. More about maturity assessments.