Customer Solution Authority

June 18th, 2014   •   No Comments   

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Cloud-based Unified Communications and Collaboration

February 5th, 2014   •   No Comments   

Increasing productivity in the knowledge economy

UK businesses have been operating in a persistently challenging macroeconomic environment since the onset of the global financial crisis in 2007.

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Adopting communications – enabled customer service for Contact Centres

January 2nd, 2014   •   No Comments   

A new Whitepaper from Bluefish

Bluefish’s new Whitepaper looks at how organisations can use communication enabled processes to drive customer service as a differentiator, while simplifying organisations Contact Centre estate.

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New ways of working

February 2nd, 2012   •   No Comments   

‘Times are a-changing…’

Times are changing for the fast growing, well-educated, high-tech savvy global middle-class.

Information technology combined with new agreements between the individual and the organisation is creating a more flexible, more mobile, more productive work universe, free from time, space, people and tool constraints.

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5 UC challenges for Multi-National Corporations

December 1st, 2011   •   No Comments   

What clients should be looking out for

1. Assessment

Every tech-centered solution should start with an assessment of the technological and cultural maturity of the organisation. An inventory of existing Unified Communications systems, applications and needs is indispensable. More about maturity assessments.

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